RETURN & EXCHANGE

We have a lot of repeat customers who are very pleased with our service and products, we want you to be a happy customer. Read the condition below for return or exchange.

Our policy lasts 30 days.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. (Depends items)
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
-Gift cards
-Downloadable software products
-Some health and personal care items
-Damage or spoiled during shipment
-Product damaged by personal reason

To complete your return, we require a receipt or proof of purchase.
(Please do not send your purchase back to the manufacturer.)

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use.
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

How if my package lost and been stolen?

Normally we don't take any responsibility on any damage / lost during shipment since the package has been deliver out of Japan, we can't control it. But, we accept if customers has their compliment on us, we will try to make you a refund if case is special. Normally shipping fees won't be refund for parcel lost, we just able to refund for your goods, 50% of your purchase amount. (Depends on cases) 

Walkinjapan is only provide shopping service and we are not manufacture. Please understand our condition before you shopping with us.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@walkinjapandotcom

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@walkinjapandotcom, or if you urgent kindly send a LINE message to us. (LINE: daphnefroggy)

Shipping
To return your product, you should mail your product to:

Esojima 2-3-2,Utsunomiya-shi,Tochigi.Japan (321-0107)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.